Returns Policy
Overview
At Finishers and Decorators (FnD) Store UK we strive to build trust by treating others in the same way we would like to be treated ourselves.
If you change your mind about an item you’ve purchased or there's something wrong with it, you can request a return – for a refund or an exchange.
Please read our returns policy carefully to understand your rights and how to proceed with a return.
Return Eligibility
To be eligible for a return, your item must be:
- unused and in the same condition in which you received it.
- in the original packaging, with all tags and labels attached.
- returned within 30 days of the delivery date.
- accompanied by valid proof of purchase / or receipt.
Return Process
- Request a Return
If you would like to return your item(s) please let us know within 14 days of receipt.
To start a return you can contact us by email, text or WhatsApp and provide us with:
- your order number / or purchase date
- details of the product you wish to return
- the reason you wish to return the item(s)
- what action you would like us to take (i.e. refund or exchange)
Contact details:
M: 07918 179306
- Await Confirmation
On receiving your request, we will check the details and respond to you within 3 working days.
- Who pays the Postage?
If you’re returning the item because it was found to be faulty, damaged on receipt, or it wasn’t what you ordered - FnD Store UK shall pay the return postage.
If you’re returning the item because you’ve changed your mind, you are technically responsible for the postage unless we agree to cover the cost. Please message us to discuss - via email, text or WhatsApp.
- Return the Item(s)
For eligible returns* please package the item(s) carefully and send using a trackable service to the send to the following address : Richard Pollock, FnD Store, Unit B16 Acton Business Centre, School Road, London NW10 6TD, UK
*subject to the Return Eligibility criteria
Refunds
If approved, your refund will be processed and you will receive confirmation by email.
A credit will be automatically applied to your original method of payment within 5 – 10 working days.
Is the original shipping cost refunded?
If you’re returning the item because it was found to be faulty, damaged on receipt, or it wasn’t what you ordered - FnD Store UK shall refund the original shipping cost.
If you’re returning the item because you’ve changed your mind, you are technically not entitled to a refund for the original postage unless we agree to cover the cost. Please message us to discuss - via email, text or WhatsApp.
Late or missing refunds
In the event your credit has not been received within 10 days of the confirmation email, please let us know by email, text or WhatsApp.
Exchanges
If your goods are defective or damaged you may wish to exchange them for the same / or another product.
Please let us know at the time you request the return.
1. Introduction
Welcome to Finishers and Decorators (FnD) Store UK
These terms and conditions outline the rules and regulations for the use of FnD Store UK’s website, located at www.fndstore.co.uk
By accessing this website, we assume you accept and agree to all of the terms and conditions stated on this page.
2. Definitions
"Company" refers to Tailor Spray Ltd trading as FnD Store UK
"Customer" refers to the individual or entity who purchases goods or services from the
Company.
"Goods" refers to the items offered for sale on the Company’s website.
"Services" refers to any services provided by the Company to the Customer.
3. Orders
3.1 Order Acceptance:
All orders are subject to acceptance by the Company. The Company reserves the right to refuse or cancel any order at any time without prior notice.
3.2 Order Confirmation:
After placing an order, the Customer will receive an email confirmation. This email will serve as an acknowledgment of the order but does not constitute acceptance of the order.
4. Prices and Payment
4.1 Prices:
All prices are listed in GBP and include VAT where applicable. The Company reserves the right to change prices at any time without notice.
4.2 Payment:
Payment must be made at the time of placing an order. The Company accepts payment via Credit Cards, Debit Cards, PayPal, Stripe, Bank Transfer
The Customer warrants that the payment details provided for the purchase are valid and correct.
5. Delivery
5.1 Delivery Times:
The Company aims to deliver goods within the estimated delivery times provided at the time of order. However, delivery times are not guaranteed and may be subject to delays beyond the Company’s control.
5.2 Shipping Costs:
Shipping costs will be calculated and added to the total order amount at the time of checkout.
5.3 Risk of Loss:
The risk of loss or damage to the goods passes to the Customer upon delivery.
6. Returns and Refunds
6.1 Returns:
Customers have the right to return goods within 30 days of receipt in accordance with the Company’s returns policy here
6.2 Refunds:
Refunds will be processed within 7-10 business days of the Company receiving the returned goods in their original condition.
Original shipping costs are non-refundable unless the goods were damaged or faulty upon receipt.
7. Warranty and Liability
7.1 Warranty:
The Company warrants that the goods supplied will be of satisfactory quality and fit for purpose as described on the website.
7.2 Liability:
The Company’s liability for losses suffered by the Customer as a result of a breach of these terms and conditions is limited to the purchase price of the goods or services purchased. The Company is not liable for any indirect or consequential losses.
8. Intellectual Property
All content included on the website, such as text, graphics, logos, images, and software, is the property of the Company and is protected by intellectual property laws. Unauthorized use of this content is prohibited.
9. Privacy
The Company’s privacy policy, which sets out how the Company will use the Customer’s information, can be found here. By using the website, the Customer consents to the processing described therein and warrants that all data provided is accurate.
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising out of or in connection with these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to Terms and Conditions
The Company reserves the right to revise these terms and conditions at any time. Any changes will be posted on the website and will take effect immediately upon posting.
12. Contact Information
If you have any questions about these terms and conditions, please contact us:
Email: Richard@fndstore.co.uk
WhatsApp: 07918 179306
Tel: 020 8896 2332
Address: Unit B16 Acton Business Centre
School Road
London
NW10 6TD
Website: www.fndstore.co.uk