Introduction
Tailor Spray Ltd trading as Finishers and Decorators (FnD) Store UK customer privacy policy.
This privacy notice tells you what to expect us to do with your personal information.
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Date of birth
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Credit reference information
- Health information (including dietary requirements, allergies and health conditions)
- Health and safety information
- Account information
- Information relating to loyalty programmes
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
- Call recordings
- Records of meetings and decisions
- Identification documents
- Information relating to compliments or complaints
- Information relating to sponsorship
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:
- Names and contact information
- Customer or client accounts and records
- Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
- Video and CCTV recordings of public areas (including indoor and outdoor spaces)
- Audio recordings of public areas (including indoor and outdoor spaces)
- Video and CCTV recordings of private or staff only areas
- Audio recordings of private or staff only areas
- Dashcam footage - outside vehicle – without audio
- Body worn video footage - with audio
- Call recordings
- Financial transaction information
- Information relating to health and safety
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Recorded images, such as photos or videos
- Call recordings
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Information relating to sponsorship
- Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
- Names and contact details
- Addresses
- Location data
- Recorded images, such as photos or videos
- Call recordings
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Personal information used for administration of research
- Personal information used for the purpose of research
- Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Identification documents
- Financial transaction information
- Criminal offence data (including Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
- Health and safety information
We collect or use the following information for recruitment purposes:
- Contact details (eg name, address, telephone number or personal email address)
- Date of birth
- National Insurance number
- Copies of passports or other photo ID
- Employment history (eg job application, employment references or secondary employment)
- Education history (eg qualifications)
- Right to work information
- Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)
- Security clearance details (eg basic checks and higher security clearance)
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:
- Consent
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Consent
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent
Our lawful bases for collecting or using personal information for recruitment purposes are:
- Consent
Where we get personal information from
- People directly
How long we keep information
Data Retention Schedule
This retention schedule outlines how long FnD Store UK retains different types of personal information collected from customers, employees, and other stakeholders. This schedule is designed to comply with legal requirements and to ensure that personal data is not kept longer than necessary.
Categories of Personal Information and Retention Periods
1. Customer Information
Personal Identification Information (e.g., name, address, email, phone number):
Retained for 7 years from the date of the last transaction or interaction.
Payment Information:
Retained for 2 years from the date of the transaction.
Credit card information is securely deleted immediately after processing the payment.
Order History and Transaction Records:
Retained for 7 years from the date of the transaction.
Customer Service Correspondence:
Retained for 3 years from the date of the correspondence.
2. Marketing Information
Email Marketing Lists:
Retained until the customer unsubscribes or withdraws consent, plus 2 years for compliance purposes.
Promotional Campaign Data:
Retained for 3 years from the end of the campaign.
3. Employee Information
Personal Identification Information (e.g., name, address, email, phone number):
Retained for 7 years from the end of employment.
Payroll and Tax Records:
Retained for 7 years from the end of the tax year to which they relate.
Performance and Appraisal Records:
Retained for 5 years from the end of employment.
Recruitment Data (unsuccessful candidates):
Retained for 6 months after the recruitment process has ended.
4. Supplier and Contractor Information
Personal Identification Information (e.g., name, address, email, phone number):
Retained for 7 years from the date of the last transaction or interaction.
Contractual and Financial Information:
Retained for 7 years from the end of the contract or the last transaction.
5. Website and Online Data
Website Analytics Data:
Retained for 2 years from the date of collection.
User Account Information:
Retained for 3 years from the date of the last login or interaction.
Cookies and Tracking Technologies:
Retained in accordance with the cookie policy, generally for a period not exceeding 2 years.
6. Legal and Compliance Records
Legal Documents and Contracts:
Retained for 7 years from the expiry or termination of the contract.
Compliance and Audit Records:
Retained for 7 years from the date of the record.
Data Deletion and Anonymization
Data Deletion:
Personal data will be securely deleted or destroyed at the end of the retention period. Digital data will be permanently erased, and physical data will be shredded or otherwise destroyed.
Data Anonymization:
In some cases, data may be anonymized rather than deleted, making it impossible to identify individuals from the data.
Review and Update
This retention schedule will be reviewed annually and updated as necessary to reflect changes in legal requirements, business needs, and best practices.
Who we share information with
Others we share personal information with
- Organisations we need to share information with for safeguarding reasons
- Professional or legal advisors
- External auditors or inspectors
- Warranty and guarantee providers
- Organisations we’re legally obliged to share personal information with
- Emergency services (where necessary)
- Publicly on our website, social media or other marketing and information media (where appropriate)
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Contact Us
If you have any questions about this Privacy Policy, please feel free to get in touch
Email: Richard@fndstore.co.uk
WhatsApp: 07918 179306
Tel: 020 8896 2332
Address: Unit B16 Acton Business Centre
School Road
London
NW10 6TD
Website: www.fndstore.co.uk
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the Information Commissioner’s Office (ICO):
Address: Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113